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Frequently Asked Questions

Renewing Your Policy and have Questions?

Yes, signed documents are required in order to bind coverage. You can submit signed documents via email, fax, or mail. If you send signed documents via email or fax, you do not need to mail originals.

  1. Mail a check payable to:
    El Dorado Insurance Agency, Inc.
    3673 Westcenter Dr., Houston, TX 77042
    *No fee
  2. ACH/Echeck please go to:
    *No fee
  3. Credit Card, please go to:
    *Please note that there is a 3.25% fee automatically added to credit card payments

Please click here to LOG IN.

Or, call us today at 800.221.3386 option 2, or 713.521.9251 to establish your online access account and password.

Or, email the certificate department at

Pay Your Premium Online Here

Pay Your Premium via ePay

No, the finance company requires an updated auto-draft authorization every year. Please complete and return the Automatic Withdrawal Form to be set up for auto-draft.

Email form to

The investigator class code extends to include coverage for the service of process as there is no process server only class code. You do indeed have the appropriate application; if you have further questions, please contact our office.



You can upload or view uploaded documents, request certificates, changes to your policy, or send messages to your account manager.

By visiting this link If you have not received an invitation to join Client Portal, contact us, and they will send you an email invitation to provide you with access.

You may request certificates via your Client Portal. Log on at:


Please contact our Certificate Department with a written request including the complete name and address of your certificate holder. or fax (800)700-0126.

For your convenience, we’ve provided a list of our major carriers. To submit a claim, please select from one of the carriers below.

Insurance Carrier - Texas Mutual
Insurance Carrier - AIG
Insurance Carrier - Progressive
Insurance Carrier - The Hartford
Insurance Carrier - Travelers
Insurance Carrier - Crum & Forster

If your carrier is not listed please contact us at


Phone: 1-800-221-3386 or 1-713-521-9251

Fax: 1-800-700-0126 or 1-713-521-0125


Phone: 1-800-221-3386 or 1-661-393-4710

Fax: 1-800-700-0126 or 1-661-498-7001

You may contact us with a written request via email or fax, or by logging in to your Client Portal at:

You may obtain a copy of your policy via your Client Portal. Log on at:


Please contact us.

You may visit Imperial PFS online at to make your payment. Additionally, you can visit or call one of their locations

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