Frequently Asked Questions

Renewing Your Policy and have Questions?

Do I need to sign anything? How can I send renewal documents?

Yes, signed documents are required in order to bind coverage. You can submit signed documents via email, fax, or mail. If you send signed documents via email or fax, you do not need to mail originals.

How can I make a payment?

  1. Mail a check payable to:
    El Dorado Insurance Agency, Inc.
    3673 Westcenter Dr., Houston, TX 77042
    *No fee
  2. ACH/Echeck please go to:
    *No fee
  3. Credit Card, please go to:
    *Please note that there is a 3.25% fee automatically added to credit card payments

Please click here to LOG IN.

Or, call us today at 800.221.3386 option 2, or 713.521.9251 to establish your online access account and password.

Or, email the certificate department at

Pay Your Premium Online Here

I was set up for Auto-Draft last year, does that mean I am set up for Auto-Draft this year, too?

No, the finance company requires an updated auto-draft authorization every year. Please complete and return the Automatic Withdrawal Form to be set up for auto-draft.

Email form to

I am a process server. Why does my application say investigations?

The investigator class code extends to include coverage for the service of process as there is no process server only class code. You do indeed have the appropriate application; if you have further questions, please contact our office.


What can I do with my Client Portal?

You can upload or view uploaded documents, request certificates, changes to your policy, or send messages to your account manager.

How can I access my Client Portal?

By visiting this link If you have not received an invitation to join Client Portal, contact us, and they will send you an email invitation to provide you with access.

How can I request a certificate?

You may request certificates via your Client Portal. Log on at:


Please contact our Certificate Department with a written request including the complete name and address of your certificate holder. or fax (800)700-0126.

How do I report a claim?

For your convenience, we’ve provided a list of our major carriers. To submit a claim, please select from one of the carriers below.

Texas Mutual Claims



logo AIG


If your carrier is not listed please contact us at


Phone: 1-800-221-3386 or 1-713-521-9251

Fax: 1-800-700-0126 or 1-713-521-0125


Phone: 1-800-221-3386 or 1-661-393-4710

Fax: 1-800-700-0126 or 1-661-498-7001

How can I make a change to my policy?

You may contact us with a written request via email or fax, or by logging in to your Client Portal at:

How can I get a copy of my policy?

You may obtain a copy of your policy via your Client Portal. Log on at:


Please contact us.

I need to make a monthly payment, and my policy is financed by Imperial PFS – who do I contact?

You may visit Imperial PFS online at to make your payment. Additionally, you can visit or call one of their locations

I am being audited. What’s going on?

Audit FAQs:

What is an Insurance Audit for General Liability of Workers Comp?

What Is a General Liability Audit?

Hear What Our Customers Have to Say:

“No one beats the prices from El Dorado- no one. Other companies offer generic policies instead of specific solutions customized to meet the requirements of our business. El Dorado is a company that backs up their commitment with action. They fully explain the conditions of contracts for insurance coverage. Response is immediate and the advice is appropriate. I can call any time for service and support. El Dorado is a tremendous resource for our company. It is a pleasure to do business with them.”

David Tremblay, Murray Guard Inc., TN

“If you can’t reach or have to wait on your agent, then it’s not a good plan. I love the personal contact I
get with El Dorado. I can call right now and get a live person on the phone. My coverage is better than
what I had and the price is significantly lower. They’re just the best, hands down.”

Dennis Sebenek, Custom Protective Services

“El Dorado has been providing insurance for United International Investigations since 1999. The
representatives of El Dorado have always been very helpful and prompt in answering any questions
I may have, and the cost of the insurance is always very competitive. I would suggest that all
investigative agencies consider insuring through El Dorado Insurance.”

Claude Bookout, CEO/Chief Investigator, United International Investigations, TX

“El Dorado understands the alarm industry better than anybody because they cater to the Security
Industry. They understand the protections we need and that means a lot to us. In addition, we find
them to be very competitively priced.”

Mark Matlock, United Central Control, TX