Do I need to sign anything? How can I send renewal documents?
Yes, signed documents are required in order to bind coverage. You can submit signed documents via email, fax, or mail. If you send signed documents via email or fax, you do not need to mail originals.
How can I make a payment?
- Mail a check payable to:
El Dorado Insurance Agency, Inc.
3673 Westcenter Dr., Houston, TX 77042
- ACH/Echeck please go to:
- Credit Card, please go to:
*Please note that there is a 3.25% fee automatically added to credit card payments
Please click here to LOG IN.
Or, call us today at 800.221.3386 option 2, or 713.521.9251 to establish your online access account and password.
Or, email the certificate department at firstname.lastname@example.org.
Pay Your Premium Online Here
I was set up for Auto-Draft last year, does that mean I am set up for Auto-Draft this year, too?
No, the finance company requires an updated auto-draft authorization every year. Please complete and return the Automatic Withdrawal Form to be set up for auto-draft.
Email form to email@example.com
I am a process server. Why does my application say investigations?
The investigator class code extends to include coverage for the service of process as there is no process server only class code. You do indeed have the appropriate application; if you have further questions, please contact our office.
What can I do with my Client Portal?
You can upload or view uploaded documents, request certificates, changes to your policy, or send messages to your account manager.
How can I access my Client Portal?
By visiting this link https://clientportal.vertafore.com/. If you have not received an invitation to join Client Portal, contact us, and they will send you an email invitation to provide you with access.
How can I request a certificate?
You may request certificates via your Client Portal. Log on at: https://clientportal.vertafore.com/
Please contact our Certificate Department with a written request including the complete name and address of your certificate holder. Certificates@eldoradoinsurance.com or fax (800)700-0126.
How do I report a claim?