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FUD
FUD
is fear, uncertainty and doubt: a long-standing mechanism used by guard company
managers to acquire contracts and increase charges. A horror story is always
available and there's nothing more effective than the 9-11 story. But according
to the experts, FUD often backfires and damages the guard company' reputation.
In the long run, FUD is costly both to the guard company and the client. For
the guard company it is a loss of business opportunity and reluctance by clients
to accept fee increases though justified. For the user of the guard service,
it is wasteful of money and imposes unnecessary security restrictions that can
stand in the way of productivity.
Decision-Making
That Can Backfire
Security decisions
are part and parcel of the guard company/client relationship. The guard company
representative has the security expertise (one would hope), whereas the client
does not (one would think). Security issues inevitably arise such as a problem
in guard operations, a new or unanticipated security threat, or a change in
the client company's business practices. These issues require decisions. When
the guard company representative makes the decision, blame is placed upon him
or her when the decision proves to be ineffective or bad. Even when the decision
is good, results can be poor if the client changes the scenario in which the
guard company operates. There is also the risk that the client is setting up
the guard company to generate a reason for canceling the contract. Yes, the
guard company representative can and should offer options and alternatives,
but the final decision belongs to the client.
False
Positive and False Negative in Polygraphy
While the polygraph
technique is highly accurate, it is not infallible and errors do occur. Polygraph
errors may be caused by the examiner's failure to properly prepare the examinee
for the examination, or by a misreading of the physiological data on the polygraph
charts. Errors are usually referred to as either false positives or false negatives.
A false positive occurs when a truthful examinee is reported as being deceptive;
a false negative occurs when a deceptive examinee is reported as truthful. Some
research indicates that false negatives occur more frequently than false positives;
other research studies show the opposite conclusion. Since it is recognized
that any error is damaging, examiners utilize a variety of procedures to identify
the presence of factors which may cause false responses and to insure an unbiased
review of the polygraph records. These procedures include:
Protective Procedures
- Assessment
of the examinee's emotional state
- Medical information
about the examinee's physical condition
- Specialized
tests to identify the overly responsive examinee and to calm the overly nervous
- Control questions
to evaluate the examinee's response capabilities
- Factual analysis
of the case information
- Pre-test interview
and detailed review of the questions
- Quality control
reviews Examinee's Remedies
If a polygraph
examinee believes that an error has been made, several actions may be taken:
- Request a second
examination
- Retain an independent
examiner for a second opinion
- File a complaint
with a state licensing board
- File
a complaint with the U.S. Department of Labor
- Notify the
American Polygraph Association
(Source: American
Polygraph Association. http://www.polygraph.org/faq.htm)
Property
Recovery
A resource
for private investigators and property owners is the American Recovery Association
(ARA). It is the world's largest organization of finance adjusters and repossession
specialists. The ARA has repossession agents in all fifty states and some foreign
countries. Members are examined annually to assure compliance with ARA standards.
(Source: American Recovery Association. http://www.repo.org/WebFront/index.asp)
Back
to Main Security News
800.221.3386
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Fax 800.700.0126
specialist@eldoradoinsurance.com
Texas:
713.521.9251
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Fax 713.521.0125
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2515 North Blvd.
• Houston, Texas 77098
California: 661.377.0260 •
Fax 661.377.0266 •
4100 Easton Drive,
Ste. 2 •
Bakersfield, CA
93309
Doing business
in California under License #OE59720, dba El Dorado Security Services Insurance
Agency.
Copyright
© 1998-2007 El Dorado Insurance Agency, Inc.
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